Customer Focus Officer, Maintenance Manager - PT Mitra Sindo Sukses

• The position requires being able to perform each essential duty satisfactorily.  In addition the position requires the following:
• Demonstrated ability to work well with others and interact positively with customers
• A working knowledge of Microsoft Windows and Microsoft Office applications, as well as work order software
• To be able to read and write English fluently

• Willingness to work in a demanding position where a flexible and corporate approach is required
• Ability to work in a busy and dynamic environment and deliver to strict deadlines.
• High standard of communication and negotiation with tenants and other service users, staff, contractors, managers.
• Ability to work under pressure to meet deadlines
• Attention to detail and able to work under pressure
• Demonstrates accuracy and thoroughness; looks for ways to improve and to promote quality; monitors own work to ensure quality.

• Include the following, other duties may be assigned
• Assists the property manager in implementing The Property Management Manual
• Receives all incoming service requests and dispatch to appropriate personnel
• Greets visitors and assist them as appropriate
• Follows up to assure customer satisfaction and timely response
• Obtains management approval and distribute as appropriate
• Develops and maintains positive tenant relations by creating and sustaining good will and by providing consistently responsive quality service
• Prepares new tenant packages and welcome letters
• Assists in developing and maintaining positive tenant relations
• Assists administrative manager with correspondence and tenant mailings
• Completes periodic updates to management and information manuals
• Maintains tenant lease files, vendor/service contract files and accounting files
• Retrieves, opens, date-stamp and distributes all incoming mail
• Maintains postage meter and takes all outgoing mail to mailroom

• Must have an excellent customer service, communication and problem-solving skills.
• When responding to routine and emergency requests, it must be able to prioritize and resolve issues quickly.
• To supervise contractors and need some familiarity with maintenance equipment and procedures to ensure that work is completed properly.
• Good record-keeping and organizational skills are necessary, especially for rental property maintenance managers.
• Must have expertise and proficiency with basic office computers software

• Strong client management skills and ability to keep promises
• Capable of hands on problem solving, with ability to generate ideas and solutions
• Strong communication skills in all forms including written, oral email, telephone and presentation.
• Excellent organizational and time management skills
• A positive attitude to dealing with people
• Capable of working independently, and having responsibility as an individual
• A proven record of strategic thinking

• To oversee the upkeep of residential and commercial facilities, including apartment buildings, office buildings and shopping malls.
• To supervise routine maintenance, such as gardening and cleaning of common areas, process repair requests from tenants, ensure that vacant units are ready to be occupied and coordinate complex jobs requiring city permits or multiple contractors.
• To prepare report, analyzes data, and make recommendation for improving plant operations and solving maintenance related problems
• To ensure that all maintenance technicians are adequately trained on the most updated version of the operating procedures, equipped, and motivated with the intention that the maintenance program can be accomplished in a safe, timely, and cost effective manner
• To review the operation of property equipment and systems constantly to minimize unplanned downtime, anticipate solve problems in a timely manner, and to identify opportunities for improvement
• To direct, maintain and enforce the safety program for the maintenance department; and review safety records to uphold standards of maximum safety for all maintenance technicians
• To track, analyze and improve key maintenance parameters such as asset utilization, maintenance cost, schedule compliance, etc