Acer - 3 Positions

Saturday, August 14, 2010 URGENTLY REQUIRED
We are one of the fastest growing IT Company and now we are looking for a dynamic people to fill up the position of :


Marcomm Specialist – East Java Branch
Responsibilities:

• Supervise the implementation of operation plan in Acer Service Center to be in line with SOP so as to achieve the agreed level of SLA and CSI.
• Follow up & provide the proposed recommendation to superior for decision making process on each customer complaint in order to ensure the achievement of SLA and CSI
• Coordinate & monitor customer service (front desk) team in order to provide excellence customer service & solution for walk in customer
• Execute program in ASC function of CSI, i.e. queuing system, uniform/groom, officer development program, good environment, etc., in order to increase level of Customer Satisfaction Index
• Set up internal meeting for ASC team which related to Operation of ASC in order to achieve high performance of ASC Team.
• Provide weekly report which including on case quantity (closed and waiting collection), customer trend, SLA and front desk, Warehouse Transit & Bench Repair team performance to be submitted to Superior.

Requirements:

• Minimum 5 years working experience in supervisory level
• Experience in supervising Service Center Operation in Electronic/Consumer Electronics and IT Industries
• Min. Bachelor Degree in Information Management/Engineering/Science from reputable University
• Male, maximum 34 years old
• Self motivation and initiative, combined with an analytical mind and logical/firm judgment
• Have a good communication and interpersonal skills

CS Supervisor – East Java Branch

Responsibilities:

• Supervise the implementation of operation plan in Acer Service Center to be in line with SOP so as to achieve the agreed level of SLA and CSI.
• Follow up & provide the proposed recommendation to superior for decision making process on each customer complaint in order to ensure the achievement of SLA and CSI
• Coordinate & monitor customer service (front desk) team in order to provide excellence customer service & solution for walk in customer
• Execute program in ASC function of CSI, i.e. queuing system, uniform/groom, officer development program, good environment, etc., in order to increase level of Customer Satisfaction Index
• Set up internal meeting for ASC team which related to Operation of ASC in order to achieve high performance of ASC Team.
• Provide weekly report which including on case quantity (closed and waiting collection), customer trend, SLA and front desk, Warehouse Transit & Bench Repair team performance to be submitted to Superior.

Requirements:

• Minimum 5 years working experience in supervisory level
• Experience in supervising Service Center Operation in Electronic/Consumer Electronics and IT Industries
• Min. Bachelor Degree in Information Management/Engineering/Science from reputable University
• Male, maximum 34 years old
• Self motivation and initiative, combined with an analytical mind and logical/firm judgment
• Have a good communication and interpersonal skills

Account Manager – East Java Branch

Responsibilities:

• Develop assigned account in order to achieve the agreed sales target.
• Build and maintain existing customer in order to increase Acer Customer loyalty and achieve the agreed sales target.
• Work closely with Marketing Communication team to execute Marketing Activity Program on potential area which can be developed to be new account in order to increase the number of existing account to achieve the agreed sales target.
• Communicate with existing customer regularly in order to update any information related to the existing project and obtain any issues of the products to be solved properly.
• Set up monthly meeting with Acer Elite Partner in order to get updating information related with development of AEP Program or other project which need AEP support and to meet AEP needs .
• Coordinate with 3rd party to meet good relationship with Customer in order to achieve the agreed sales target
• Determine the right Partner for giving support and providing Acer’s products to customer in order to achieve the agreed sales target
• Liaise with Sales Administration and Logistic Department in order to monitor sales administration and ACER’s product delivery to ensure delivery process to Customer on schedule

Requirements:

• 5 (five) years experience in Sales in IT industry and 3 (three) years in Account Manager position
• Bachelor degree in IT / Engineering / Management
• Ability to lead the solution team
• Have a strong business relationship and networking with public / private sector
• Have the capability to professionally approach, persuade, propose and closing deals
• Self motivation and initiative, combined with an analytical mind and logical/firm judgment